FAQ

All of our products are handmade in our New York City workshop. We have certain items in stock for immediate shipping.  Items that are made to order take approximately 2 - 3 weeks. If you need something custom or by a specific date, please email concierge@monataner.com for special requests and accommodations.

For our United States domestic clients, shipping is always complimentary. All packages are sent via insured FedEx 2Day delivery. Adult signature is required upon delivery.

Jewelry purchased through our online store is eligible for return within 5 days of receipt. Returns will be credited to the original form of payment once the jewelry has been received and reviewed. Items that have been worn and returned without its original packaging are not eligible for return. Custom pieces and special orders are final sale.

We reserve the right to refuse any merchandise that does not meet the above requirements.

Keep it simple. Mix some dish soap with lukewarm water and soak the diamond jewelry for a minute. Use a soft toothbrush to gently scrub the metal and diamonds. Rinse with fresh water and pat dry.  

To extend the life of your rubber please avoid showering, exercising or swimming with these pieces. Submerging the rubber in water will make it hard and brittle over time. Fine jewelry should be the last thing you put on after you dress to avoid contact with cosmetics, perfume or any other household chemicals.

Please e-mail concierge@monataner.com to request a repair. In most cases, we will repair the item free of charge. If the piece is beyond the scope of normal wear and tear, we will assess the damage and quote the charges prior to any work commencing. Shipping costs are not covered during the repair process.

To request a return or exchange, please contact us at concierge@monataner.com.  In your e-mail, please include your order number and reason for the request. One of our associates will be in touch within 24-48 hours. Please note that return shipping costs are excluded from the return or exchange process.

When it is not being worn, always store your jewelry in its original packaging. To avoid scratches, each piece of jewelry should be stored separately.